Built an editorial system for a 10-writer, multi-client team

Multiple clients, recurring work and limited visibility.

The team handled recurring assignments alongside new client work. I reviewed the client rota, gave recurring assignments dedicated slots, opened capacity for incoming work and tracked delivery first in Google Sheets, then later in Trello.

The goal was simple: make workload, ownership and status easier to see so fewer things were missed.

The system also had to support the writers.

• Assigned work and balanced workload across the team.
• Interviewed writers and created practical hiring assessments.
• Built onboarding documentation to explain how the team worked.
• Edited work and coached writers through recurring quality issues.
• Gave feedback and warnings over time when performance dropped.
• Recommended termination to senior management when improvement did not happen.

A visible production tracker.

The original tracker captured due dates, article titles, word counts, status, delivery links, second-level review and delivery completion.

The process lived in documents too.

I created or maintained supporting resources so expectations were not trapped in verbal instructions.

More visibility, fewer avoidable problems.

The clearer system improved consistency, reduced missed deadlines, sped up communication and made capacity easier to see. Onboarding became quicker because new writers had a reference document instead of relying only on repeated explanations, and client complaints reduced as the workflow became more predictable.